Return Policy: Return Policy: If you’re unsatisfied with your purchase(s) from us, you may return the item(s) as long as the following conditions are met: You have within 30 days of receipt for a return/refund. The item must still be in its new condition – unused, unopened, no damage, no scratches, still in its original packaging and with complete parts and accessories. A restocking fee of 20% will be deducted from the issued credit on all returns. You must notify us at 985-778-0075 or by email help@qualitytrading.net of the return or refund and request a Return Authorization (RA) within 7 days of receiving your purchase.
Once the RA has been received and processed, further instructions on how to return the item will be given within one business day.
Unfortunately, all delivery service fees, including Next-Day and overnight shipping fees, Inside Delivery, White Glove Delivery and Tech Set-Up are not refundable.
As the customer, you will be responsible for the return shipping fee.
You can expect your refund within 5-7 days after we have received and completed the inspection of your returned item(s). To complete your return, we require a receipt or proof of purchase..
Refused Goods:
Refusal of a package may incur deductions from your refund. The original shipping costs, return shipping fee, and a 20% restocking fee will be deducted from the issued credit.
Additional non-returnable items:
Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery.
Approval:
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Cancelled Orders:
Orders cancelled after the item has shipped are subject to all standard return policies. You must accept delivery, obtain an RA Number and ship the item back to the correct address. If delivery of an item is refused, return shipping costs are deducted from the issued credit and a 20% restocking fee (minimum $20) will apply. Second-Day and Next-Day shipping costs will not be credited if delivery is refused.
Late or missing refunds:
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at help@qualitytrading.net.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at help@qualitytrading.net and send your item to:
Quality Trading
1705 LA-59 Suite 9
Mandeville, LA 70448
985-778-0075
To return your product, you should mail your product to the above address.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us at help@qualitytrading.net or 985-778-0075 with any questions related to refunds and returns.
Contact Information
Legal Dept.
Quality Trading
1705 LA-59 Suite 9
Mandeville, LA 70448
Email: help@qualitytrading.net
